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Tuesday-Thursday 9-5 p.m. PST
Friday 10-4 p.m.
We are closed Monday.
Customer Service Policy
We value our customers. Get our customer service information here. . .
Payments accepted for phone/fax or email orders is by credit card only.
All items are shipped USPS or UPS. UPS FLAT RATE SHIPPING COSTS: $12.95 in WA state
$13.95 for all out of state shipping in the continental United States.
& Payment Options
COLLECTION OF PERSONAL INFORMATION:
When you use our Products or Website, you may be asked for personally identifiable information such as your name, address, email address, and telephone number.
By giving us such information, you will need to consent by using it in the manner described in this policy.
You may withdraw your consent at any time by emailing us at email@example.com. We will return or destroy your personal information within five days of receipt of your withdrawal of consent.
All security on our Website is treated seriously. Where applicable, we undertake security steps, including use of SSL technology, on our back-end systems that store customer account information and to protect data transmissions. However, this is not a guarantee that such data transmissions cannot be accessed, altered or deleted due to firewall or other security software failures.
If you have any further concerns about security, please email our Customer Service team at: firstname.lastname@example.org
Our refund policy is within 15 Days after your purchase date. To be eligible for a return, your item must be unused and in the original packaging.
To complete your return, we require a receipt or proof of purchase. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 days.
Due to health and sanitation regulations, returns or exchanges will ONLY be honored for:
• Product packaging defects
• Pre-contaminated product
• Customer reaction (rash, irritation or other observable skin condition)
To return your product, mail your product to:
Swiss Skin Care Inc.
Attn: Customer Service
10900 SE Petrovitsky Road
Renton WA United States 98055
Refunds are for products less shipping costs for returning your item. Shipping costs are non-refundable. If you are shipping an item over $50, consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive the returned item.