TALK TO US

 

We're here to help.  We love hearing from you.

 

E-MAIL

info@euroskinsource.com



PHONE

Tel: 800.752.0440

Tuesday-Thursday 9-5 p.m. PST

Friday 10-4 p.m.

We are closed Monday.

 

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Hempseed Facial Oils 

FAQ

1

Customer Service Policy

We value our customers.  Get our customer service information here. . .

2

Payment

& Shipping

Payments accepted for phone/fax or email orders is by credit card only.  

 

All items are shipped USPS or UPS.  UPS FLAT RATE SHIPPING COSTS: $12.95 in WA state

$13.95 for all out of state shipping in the continental United States.

3

Secure Ordering

& Payment Options

COLLECTION OF PERSONAL INFORMATION:

When you use our Products or Website, you may be asked for personally identifiable information such as your name, address, email address, and telephone number.

By giving us such information, you will need to consent by using it in the manner described in this policy.

You may withdraw your consent at any time by emailing us at info@euroskinsource.com. We will return or destroy your personal information within five days of receipt of your withdrawal of consent.

COOKIES

Cookies are small data files that a website you visit may save on your computer or handheld device that usually includes an anonymous unique identifier. Our Websites and those of our Products may use cookies for user authentication, keeping track of your preferences, promotional campaigns, tracking our audience size and traffic patterns, and in certain other cases. We may include small graphic images in our email messages and newsletters to determine whether the messages were opened and the links were viewed.

SECURITY

All security on our Website is treated seriously. Where applicable, we undertake security steps, including use of SSL technology, on our back-end systems that store customer account information and to protect data transmissions. However, this is not a guarantee that such data transmissions cannot be accessed, altered or deleted due to firewall or other security software failures.

If you have any further concerns about security, please email our Customer Service team at: info@euroskinsource.com

4

Returns

Refunds

RETURN POLICY:

Our refund policy is within 15 Days after your purchase date. To be eligible for a return, your item must be unused and in the original packaging.

To complete your return, we require a receipt or proof of purchase. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 days.

Due to health and sanitation regulations, returns or exchanges will ONLY be honored for:

•             Product packaging defects

•             Pre-contaminated product

•             Customer reaction (rash, irritation or other observable skin condition)

 

To return your product, mail your product to:

Swiss Skin Care Inc.

Attn: Customer Service

10900 SE Petrovitsky Road

Renton WA United States 98055

 

Refunds are for products less shipping costs for returning your item. Shipping costs are non-refundable. If you are shipping an item over $50, consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive the returned item.

10900 SE Petrovitsky Rd
Renton, WA  98055

425.235.9600

© 2020 by euroskinsource.com.  All Rights Reserved.